I received an email with tracking number.. after a couple of days still showing preshipment.. I emailed to question... Someone emailed back and said the order went out a couple of days ago and provided the same tracking number!🤷♀️ A couple of days later I called .. after an odd.. “what’s your name and hold please” she came back and said your order is still here but assured me It would go out that day! Well it’s a few days later, and still no shipping update! I have emailed and called back but no one has returned or answered my call this time! Seriously, it’s one item!!😡😢